Kickoff and requirements
Clarify scope, stakeholders, launch expectations, platform needs, branding inputs, technical dependencies, and the decision path.
Fractional SaaS Implementation Specialist | EN/ES
Marlo Castaneda
I help B2B SaaS teams move enterprise clients from signed contract to Go-Live by owning kickoff, requirements, timelines, configuration, QA, and handoff.
What changes
The sale is done. Now the client needs a launch owner.
Enterprise onboarding loses momentum when implementation sits between sales, product, support, and engineering. I keep the post-sale motion organized so the client sees value faster and your internal team stays focused.
3+
years in B2B travel-tech SaaS implementation and onboarding support.
EN/ES
Bilingual communication for teams expanding across LATAM and English-speaking markets.
Go-Live
Hands-on coordination across white-label setup, DNS, QA, approvals, and handoff.
Operating role
One person keeping the client, technical team, and business stakeholders aligned.
This is implementation ownership, not production engineering. I coordinate the work, configure what is admin-level, surface blockers early, and make sure launch readiness is visible.
Timeline and blocker tracking
Run the implementation plan, maintain milestones, coordinate client communication, and keep internal teams aware of what needs action.
Configuration and technical coordination
Handle platform/admin setup where configurable, coordinate DNS and custom domain steps, and work with dev/product teams on SSO or API dependencies.
QA, Go-Live, and handoff
Drive launch readiness, check the client experience, document the handoff, and make sure support or CS knows what changed.
Best fit
Built for SaaS teams where onboarding capacity is the bottleneck.
The strongest fit is a B2B SaaS company with new enterprise clients, an overloaded CS or implementation function, and enough technical complexity that launch needs ownership.
Companies with 20-200 employees
Enough traction to close enterprise clients, but not always enough dedicated implementation bandwidth.White-label or configurable SaaS
Branding, admin setup, custom domains, approval workflows, QA, and launch coordination.LATAM or bilingual rollout needs
Client-facing support across English and Spanish without adding permanent headcount.Pilot offer
A focused implementation sprint for one client launch.
Start with a fixed-scope pilot when you need an implementation owner for a live client and want proof before expanding the engagement.
Pilot Implementation Support Package
- Kickoff support and requirements capture
- Implementation timeline and milestone tracking
- Client communication and blocker escalation
- Platform/admin configuration where applicable
- DNS, custom domain, SSO, or API coordination
- QA checklist, Go-Live support, and handoff notes
Contact
Let's get the next client live.
If implementation is slowing down new enterprise revenue, send me the context and I'll help identify whether a focused pilot makes sense.